- Overview and Regulatory Basis
Grosvenor Casino Haringey operates as part of Grosvenor Casinos Limited, a brand owned by The Rank Group plc. All casino operations conducted under the Grosvenor Casinos brand are subject to licensing and regulation by the UK Gambling Commission.
The online platform is operated by Rank Digital Gaming (Alderney) Ltd under UK Gambling Commission licence number 000-038074-R-319313-014. Grosvenor Casinos Limited holds a separate UKGC account number 614, covering land-based premises across the United Kingdom.
This document sets out the responsible gaming framework applicable to customers of Grosvenor Casino Haringey. It describes the obligations of the operator, the rights and responsibilities of players, and the procedures available for managing gambling-related risk.
All persons accessing services associated with Grosvenor Casino Haringey must be aged 18 or over. Age verification is mandatory and is conducted in accordance with UK Gambling Commission requirements. Access to real-money gaming is not permitted until identity and age have been confirmed.
- Operator Obligations
Grosvenor Casino Haringey, as part of the Grosvenor Casinos brand, is required under its UKGC licence conditions to provide customers with access to responsible gambling information, tools, and support resources at all times. These obligations include, but are not limited to, the following:
- Displaying responsible gambling information in a clear and accessible manner at the venue and on the official online platform at grosvenorcasinos.com.
- Providing customers with the means to set limits on their gambling activity.
- Maintaining integration with GamStop, the UK national online self-exclusion scheme.
- Maintaining a partnership with GamCare, a UK gambling support charity.
- Providing links to BeGambleAware and other external support organisations.
- Employing staff trained in player protection procedures, including designated Player Protection Champions at land-based venues.
- Participating in industry-wide safer gambling initiatives, including Safer Gambling Week.
These obligations apply across all Grosvenor Casinos venues and the digital platform, in accordance with the Licence Conditions and Codes of Practice issued by the UK Gambling Commission.
- Player Protection Tools
Customers of Grosvenor Casino Haringey have access to a range of tools designed to support responsible gambling. These tools are available both at the land-based venue and through the online platform at grosvenorcasinos.com.
3.1 Deposit, Loss, and Session Limits
Players may set limits on the amount they deposit, the amount they lose, and the duration of their gaming sessions. These limits are applied at the player’s request and take effect in accordance with the operator’s standard processing procedures.
Requests to increase an existing limit are subject to a mandatory cooling-off period before the increase becomes active. Requests to decrease a limit take effect immediately.
3.2 Reality Checks
Players using the online platform may activate reality check notifications. These notifications alert the player at intervals they select and provide information on the duration of the current session. Reality checks are intended to assist players in monitoring their gambling activity over time.
3.3 Self-Exclusion
Players who wish to restrict their access to gambling services may request self-exclusion. Self-exclusion options are available through the following routes:
- Through online account settings at grosvenorcasinos.com.
- By contacting customer support via email at [email protected] or via live chat on the official website.
- By speaking to a member of staff at the Grosvenor Casino Haringey venue.
- Through GamStop, the national online self-exclusion scheme, which applies across all UKGC-licensed online operators.
Self-exclusion periods are binding for the duration selected by the player. During a self-exclusion period, the operator is required to take reasonable steps to prevent the excluded player from accessing gambling services. Players who have self-excluded should not attempt to circumvent this restriction.
3.4 Account Closure
Players may request permanent closure of their online account at any time by contacting customer support. Account closure requests are processed in accordance with the operator’s standard procedures.
Closure of an online account does not automatically restrict access to land-based venues. Players wishing to restrict access to the Grosvenor Casino Haringey venue should notify venue staff directly and may request appropriate measures at the premises.
- Responsible Gambling Guidance
The following guidance applies to all customers as part of the responsible gambling framework for Grosvenor Casino Haringey:
- Gambling is a form of entertainment and is not a reliable or appropriate means of generating income.
- Players are advised to set a budget before gambling and to adhere to that budget regardless of outcomes.
- Players are advised to take regular breaks during gambling sessions.
- Chasing losses, meaning attempting to recover money lost through further gambling, is a recognised risk behaviour and should be avoided.
- Players who find that gambling is no longer enjoyable, or who are concerned about their gambling behaviour, are encouraged to seek support.
- Players may speak confidentially to any member of staff at the Grosvenor Casino Haringey venue regarding their gambling activity.
- External Support Organisations
Grosvenor Casino Haringey directs customers to the following external organisations for independent gambling support:
Organisation - Contact
GamCare - www.gamcare.org.uk
BeGambleAware - www.begambleaware.org
GamStop - www.gamstop.co.uk
National Gambling Helpline (England and Scotland) - 0808 8020 133 (free, 24 hours)
National Gambling Helpline (Wales) - 0808 2819 265 (free, 24 hours)
These services are operated independently of Grosvenor Casino Haringey and The Rank Group plc. Calls to the helplines are free of charge and available 24 hours a day.
- Age Verification and Access Restrictions
No person under the age of 18 is permitted to access gambling services at Grosvenor Casino Haringey, whether at the land-based venue or through the online platform. Mandatory age verification procedures apply at the point of registration, and documentary evidence of age may be requested at any time.
Access to online services is restricted to players located within a Permitted Jurisdiction as defined in the operator’s terms and conditions. Use of services from outside a Permitted Jurisdiction may result in account suspension or closure.
- Contact for Responsible Gaming Matters
Players wishing to discuss responsible gambling measures, request limits, or seek guidance on self-exclusion may contact support for Grosvenor Casino Haringey through the following channels:
- Email: [email protected]
- Live chat: available on grosvenorcasinos.com
- Online support hours: 07:00 to 22:30 UK time
- In person: by speaking to a member of staff at the Grosvenor Casino Haringey venue
All responsible gaming requests submitted through these channels are handled in accordance with the operator’s player protection procedures and applicable UK Gambling Commission requirements.